Frequently Asked Questions
Q: How do I redeem the offer?
A: To redeem, select one of the participating properties listed under the campaign, make your reservation within the booking window, travel within the eligible dates, and apply the promo code E30ABLACKFRIDAY at checkout.
Q: What are the eligibility criteria?
A: The offer is valid for new reservations only made during the promotion booking window and for travel during the specified travel period. The property must be one of the participating homes listed on the campaign page.
Q: Are there blackout dates?
A: No
Q: How do I apply the concierge credit?
A: After your reservation is confirmed, our concierge team will reach out directly (via email or call) to assist with planning your in‑home services or local experience and apply the credit. Full details of eligible experiences and how to book them will be provided at that time.
Q: Can I combine this promotion with other discounts or offers?
A: No, this Black Friday promotion cannot be combined with other discounts, coupons, or special offers
Q: What happens to the free night / bonus credit?
A: The bonus free night is applied automatically when you meet the stay requirements (e.g., stay 7 nights, receive 7th night free). The bonus credit (if applicable) is applied toward services offered by our concierge or on‑site experience team (for example, in‑home chef, private massage, or curated local experience). The credit cannot be redeemed for cash and must be used during your stay.
